Refund & returns policy

Due to potency, sterility, and chain-of-custody constraints, all sales of opened, partially used, or temperature-sensitive products are final.

Unopened, non-temperature-sensitive products may be eligible for return within seven (7) days of delivery, at our discretion, subject to a restocking fee of up to 15%. Once a package has been outside our chain of custody, we cannot certify the product for resale and reserve the right to refuse the return.

Damaged, mislabeled, or visibly compromised shipments must be reported within 72 hours of carrier-confirmed delivery to support@purityscience.com with photographs of the carton, packing materials, and product. After review, we will, at our discretion, replace the affected items, issue an account credit, or issue a refund.

If a carrier marks a shipment as delivered but you cannot locate it, please check around the delivery area and with any building or front-desk personnel, and allow 24 hours for late-day delivery. Where the delivery confirmation indicates delivery, we will work with the carrier to investigate but are not obligated to reship at no cost. Where the carrier confirms non-delivery and the package is not recovered, we will reship at no cost.

Approved refunds are issued to the original payment method or as an account credit, at our discretion. Refunds are processed after the returned product is received and inspected, or after a damaged/lost-shipment claim is approved.

Unsubstantiated chargebacks may be treated as fraudulent and may result in account suspension and referral to the relevant payment processor. By placing an order, you authorize us to share order, license-verification, and shipment-delivery records with payment processors and, where required, law enforcement. Please contact support@purityscience.com before disputing a charge — most issues are resolved faster directly.