Catalog Science About Compliance Contact

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Catalog Science About Compliance Contact

PurityScience

Lot-tracked, COA-verified peptides for licensed clinics, medspas, and pharmacies. Account access by application.

For licensed practitioners only.

1309 Coffeen Ave, Sheridan, WY 82801

+1 858 289 6346

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Regulatory disclaimer

Purity Science sells exclusively to verified licensed healthcare clinicians and pharmacies. Several products on the Service are investigational compounds that have not been approved by the U.S. Food and Drug Administration to diagnose, treat, cure, mitigate, or prevent any disease or condition. Statements on the Service have not been evaluated by the FDA. The licensed practitioner placing the order is solely responsible for the clinical determination of appropriateness.

Practitioners are responsible for ensuring all use complies with applicable state and federal law, including their practice act, state board rules, the Controlled Substances Act where relevant, and state-level restrictions on specific peptide compounds. Where a destination state restricts a product, checkout will block the order; if you operate under an institutional authorization or other exception, contact compliance@purityscience.com before placing the order.

Once a shipment leaves our facility and is tendered to the carrier, the chain of custody passes to the receiving practitioner. Returns of opened or temperature-sensitive product are not accepted. Damaged or visibly compromised shipments must be reported within 72 hours of delivery with photographs of the carton, packing materials, and product. Account access is by application; license verification is required and renewed at credential expiration.

Nothing on the Service constitutes medical advice, the practice of medicine or pharmacy, or the formation of a practitioner-patient relationship between Purity Science and any patient of a customer.

© 2026 Purity Science, Inc. All rights reserved.

Licensed-practitioner use only · Lot-tracked · COA-verified

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Opening a support ticket · Help · Purity Science

In this article

01 Where to start
02 Fields
03 What happens next
04 Resolved tickets

Help›Support›Guide

Opening a support ticket

Last updated May 15, 2026

Where to start Fields What happens next Resolved tickets

Opening a support ticket

Tickets are the durable way to ask us anything — order issues, COA requests, compliance questions, account changes.

Where to start

/support is your queue. Click New ticket to open the create form at /support/new.

Fields

Subject — one sentence summary.
Category — Order, COA, Compliance, Account, Other.
Body — full detail, markdown supported.
Linked order (optional) — pre-fills if you came from /orders/[id].

We assign a human-readable ticket number (SUP-{first8}) you can reference in any reply.

What happens next

The ticket lands in our admin queue.
A staff member picks it up — most are claimed within one business hour.
You'll see the reply on /support/[id] and receive an email notification (unless you've disabled that channel).

Resolved tickets

Replying on a resolved ticket auto-reopens it. Resolved tickets stay visible in your queue for 3 years.

Prefer email? support@purityscience.com.

Still stuck?

Open a ticket and we'll thread the conversation back to this article.

Contact support →