Opening a support ticket

Tickets are the durable way to ask us anything — order issues, COA requests, compliance questions, account changes.

Where to start

/support is your queue. Click New ticket to open the create form at /support/new.

Fields

• Subject — one sentence summary.
• Category — Order, COA, Compliance, Account, Other.
• Body — full detail, markdown supported.
• Linked order (optional) — pre-fills if you came from /orders/[id].

We assign a human-readable ticket number (SUP-{first8}) you can reference in any reply.

What happens next

• The ticket lands in our admin queue.
• A staff member picks it up — most are claimed within one business hour.
• You'll see the reply on /support/[id] and receive an email notification (unless you've disabled that channel).

Resolved tickets

Replying on a resolved ticket auto-reopens it. Resolved tickets stay visible in your queue for 3 years.