Notification preferences

Last updated May 15, 2026

Notification preferences

The Notification preferences section on /account controls which transactional and reminder emails the platform sends you.

What you can toggle

  • Order paid confirmation — when we record payment.
  • Order shipped — when we tender to the carrier (includes tracking).
  • Invoice issued — when we email the invoice PDF.
  • License renewal warnings — 60/30/7-day reminders.
  • Support ticket replies — staff replies to your open tickets.

What you can't turn off

  • License approval / rejection emails (regulatory + onboarding-critical).
  • Org-invitation emails when someone invites you.
  • Password reset emails.

Per-user, not per-org

Each user in your org sets their own preferences. Org admins can't change another member's settings.

Toggles take effect immediately — no save button.

Still stuck?

Open a ticket and we'll thread the conversation back to this article.

Contact support →

Prefer email? support@purityscience.com.