Notification preferences
Last updated May 15, 2026
Notification preferences
The Notification preferences section on /account controls which transactional and reminder emails the platform sends you.
What you can toggle
- Order paid confirmation — when we record payment.
- Order shipped — when we tender to the carrier (includes tracking).
- Invoice issued — when we email the invoice PDF.
- License renewal warnings — 60/30/7-day reminders.
- Support ticket replies — staff replies to your open tickets.
What you can't turn off
- License approval / rejection emails (regulatory + onboarding-critical).
- Org-invitation emails when someone invites you.
- Password reset emails.
Per-user, not per-org
Each user in your org sets their own preferences. Org admins can't change another member's settings.
Toggles take effect immediately — no save button.
Still stuck?
Open a ticket and we'll thread the conversation back to this article.
Prefer email? support@purityscience.com.